IBM Classification Module For WebSphere Content Discovery 8.3 (1 cd)

The Classification Module automatically classifies long form requests such as emails, case management notes, discussion group comments, etc.

This module is used primarily in solutions such as our Case Resolution, Contact Center, and Online Support offerings that must effectively process end user requests that go beyond the keywords, phrases, and questions typical expressed in a conventional search application. The IBM. Classification Module for WebSphere. Content Discovery is used by hundreds of organizations to address this problem and has helped organizations in many cases automatically resolve up to 40% of their online service requests without the need for live assistance. This module can also be used to automatically classify documents in applications such as an email archiving solution.

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