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CBT Nuggets Help Desk Institute HDI Desktop Support Technician DST (1 cd)
Do you have the interpersonal helpdesk skills employers want?
Desktop Support Technician (DST) certification from the Helpdesk
Institute (HDI) says you do. Desktop support is a fascinating
technical challenge, but you'll need to go beyond the techy
details if you want to be a successful support technician.
Employers expect you to have plenty of customer-relation soft
skills as well.
Whether you're new to desktop support or building on other
certifications you've earned -- like Microsoft's MCDST or MCITP:
Desktop Support Technician -- DST certification sets you apart
as a well-rounded technician with the soft skills employers covet.
http://cbtnuggets.com/webapp/product?id=587
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Unclude: Adobe Acrobat 9.0 Pro Extended (1 dvd), Adobe Photoshop CS5 Extended 12.0 (1 dvd), Autodesk Autocad LT 2011 (1 dvd), Corel WinDVD Pro 2010 10.0.5.291 Multilingual, CorelDRAW Graphics Suite X5 15.0.0.486, DVD Cloner VII 7.10.992, TechSmith Camtasia Studio 7.0.0
